Terms of service

These terms apply to your use of the Skinvellum online store and to any order you place with us. By using this website or placing an order you accept these terms.

Who we are

Skinvellum is an online retailer of skincare products operating in Pakistan. Contact details are on our Contact information page.

Products

We sell genuine, sealed products sourced from their manufacturers or authorised distributors. Product images are for illustration; packaging may vary between batches.

Cosmetic products and skin safety

Our products are cosmetics, not medicines. Nothing on this website is medical advice. Always read the label, patch test a new product before full use, and stop use if irritation occurs. If you are pregnant, breastfeeding or have a skin condition, speak to a qualified healthcare professional before using active ingredients. Results vary between individuals.

Orders and pricing

All prices are shown in Pakistani Rupees and include applicable taxes unless stated otherwise. We may correct pricing errors and may refuse or cancel any order, in which case we will refund you in full.

Payment

We accept the payment methods shown at checkout, including cash on delivery where available. Your order is confirmed once payment is authorised or, for cash on delivery, once we confirm the order.

Delivery, returns and refunds

Delivery is covered by our Shipping policy. Returns and refunds are covered by our Return and refund policy. Both form part of these terms.

Your account

If you create an account, you are responsible for keeping your login details secure and for activity on your account.

Website content

Text, images and branding on this website are owned by Skinvellum or used with permission, and may not be copied or reused without our written consent.

Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, our liability in relation to any order is limited to the amount you paid for it.

Changes and governing law

We may update these terms from time to time. The version published at the time you place your order is the version that applies. These terms are governed by the laws of Pakistan.