Refund policy
We want you to be happy with your order. If something isn't right, we're here to help.
Return window
You have 7 days from the day your order is delivered to request a return.
What we can accept
- Items that are unused, unopened and still sealed.
- Items in their original packaging with seals and labels intact.
- Proof of purchase - your order number or receipt.
What we cannot accept
For hygiene and safety reasons we cannot accept returns on skincare that has been opened, used, or had its seal broken - unless the item arrived damaged, faulty or incorrect.
Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with photos and we will arrange a replacement or a full refund, including delivery charges.
How to start a return
Contact us using the details on our Contact page with your order number and the reason for the return. We will confirm the return address and next steps. Please do not send items back before contacting us.
Return delivery charges
Return delivery charges are the customer's responsibility unless the item was damaged, faulty or sent in error. Original delivery charges are not refunded on change-of-mind returns.
Refunds
Once your return reaches us and passes inspection, we will process your refund within 7 working days to your original payment method. For cash on delivery orders, refunds are made by bank transfer to an account in the customer's name.
Cancellations
Orders can be cancelled free of charge any time before they are dispatched. Please contact us as soon as possible if you need to cancel.